Please read the following conditions which apply to reservations/bookings made by you for vehicle rental through this booking engine.
A. Making a Booking
CarTrawler operates globally, so there are three types of business payment models when making a booking as described below:
You pay a booking deposit at the time of making your booking and the balance is paid to the rental vehicle provider on arrival; or You pay the entire rental cost of the rental vehicle at the time of making your booking and you only pay for fuel petrol/ diesel and optional extras on arrival; or You pay nothing at the time of making your booking. CarTrawler will make the reservation on your behalf without receiving any money and you will pay the rental vehicle provider the entire cost of the rental vehicle at the time of your arrival.
The payment model for your booking is dependent upon the location and/or rental vehicle provider used and you will be informed of any upfront payment prior to completing your booking. Where applicable you are responsible for paying the balance owing to the rental vehicle provider. At all times you are responsible for payment of any additional services/costs requested by you and you are responsible for any other service charges applied by said rental vehicle provider.
You must use a credit card or debit card or PayPal to avail of the introductory service provided by this booking engine. Please note that not all rental vehicle providers will accept debit cards or PayPal. On making a booking with your credit, debit card or PayPal through this booking engine, you agree that if the booking is cancelled later than two days after the date the booking was made a €20 cancelling handling/ administration fee will be retained by CarTrawler and will not be refundable.
If you need to make any alterations to your booking CarTrawler must receive a communication through CarTrawler Support from you through the booking engine clearly informing CarTrawler of the precise details of such alteration. CarTrawler does not guarantee said alterations can be processed; however every effort will be made to meet with a favourable outcome. Alterations cannot be processed after collection of the vehicle. CarTrawler is unable to offer you a refund if you end your rental early.
In the event that you require to extend the rental period after the collection of your rented vehicle (dates not covered by the CarTrawler voucher), you must pay directly to the car rental agency the local rental rates prevailing at that time. On making a booking/reservation it is your responsibility to inform the rental vehicle provider if necessary of any physical or mental condition relevant to vehicle rental. In the event of an accident, there may be insurance implications if you fail to inform the rental vehicle provider of the condition.
You will be required to present on collection of your rented vehicle, a full drivers license (UK Licenses two parts) from country of origin, a valid passport and a valid credit card in renters (drivers) name. In the event of a failure to present the required documents, the car rental agent may refuse the car and no funds paid will be reimbursed to you. If you make a booking but do not collect the vehicle, no funds paid will be reimbursed.
Please be advised that in the event of a delayed arrival it is the customer's responsibility to contact car rental agent. In the event of a flight cancellations or delay, CarTrawler will not be held responsible for the funds paid. The refunds must be claimed from the holiday insurance.
B. Confirmation of Booking
When your booking is confirmed, CarTrawler will issue the booking confirmation on behalf of the rental vehicle provider for each booking, but does not undertake to include charges for additional services or details of the service charge or taxes charged by the rental vehicle provider or additional services requested by you at the collection point. CarTrawler recommends that you thoroughly check the details of the booking e.g. country, location and period of rental. If there are any discrepancies, you should immediately send a communication through our Website engine clearly informing CarTrawler of the exact details of such discrepancy. CarTrawler advises that you read and comply with the rental vehicle provider's terms and conditions (which are available on this booking engine but may be changed by the rental vehicle provider from time to time) upon which the rental vehicle provider makes the reserved vehicle available to you upon receipt of the booking confirmation. The reservation numbers included on the booking confirmation should be quoted in all enquiries, cancellation or modification of the booking.
If you wish to cancel a booking, the only accepted method is through the Cartrawler Website. Do not cancel your booking with the car rental supplier directly as additional fees may apply. Where CarTrawler receives a cancellation notice within forty eight (48) hours of the date the car rental was booked all funds will be reimbursed to you. Where CarTrawler receives a cancellation notice more than forty eight (48) hours after the date the car rental was booked all funds except a cancellation handling/ administration fee of €20 will be reimbursed to you. In the event of a cancellation of a booking when the entire rental amount is payable on arrival, there is no fee for a cancellation.
It is your responsibility to personally cancel any other ancillary product that you may have purchased in conjunction with your car rental booking. This includes produces such as No Excess Insurance provided by third parties such as Allianz. In the event that you cancel or amend a credit/debit card booking CarTrawler will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable). No cancellation is permitted after the date and time that the booking is due to commence.
CarTrawler makes every effort to ensure that prices quoted at the time a booking is made on this booking engine are accurate in all material respects. Nonetheless CarTrawler reserves the right to amend the price quoted at the time a booking is made in the event of a manifest or patent error in the price quoted. CarTrawler will endeavour to notify the customer as soon as reasonably practicable in the event that a price quoted at the time of booking is incorrect. In the event of a change of price quoted at the time of booking the customer may elect to pay the amended price or alternatively the customer will be entitled to a refund of all sums paid. The foreign exchange rates used by CarTrawler to display prices in the currency chosen by the consumer are updated frequently. Foreign exchanges rates used by your credit card company may vary. CarTrawler cannot be held responsible for any discrepancy between the price displayed by CarTrawler and the amount charged by your credit card company due to the rate of exchange used.
E. Complaints Procedure:
Complaints are accepted in writing only and must be logged to CarTrawler Support and received within 30 days of completion (drop-off date of the rental vehicle). Complaints received after this period will not be processed.
NO LIABILITY IN CREDIT CARD OR DEBIT CARD TRANSACTIONS
CarTrawler endeavours to ensure that all credit card and debit card transactions on this booking engine are secure. HOWEVER, if unauthorised charges appear on your credit card or debit card statement for any card used on this booking engine at any time during or after you make your reservation, conduct your transaction or disclose your card details on this booking engine, CarTrawler shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have. Please note this booking engine is VeriSign secured.
COPYRIGHT, NOTICE AND LIMITED LICENCE
All of the information within this booking engine including but not exclusive to, content, text, graphics, images, trade names, structure, photographs, buttons, artwork, computer code are protected by copyright, various intellectual property laws and laws under law and international treaties and is only available to you for personal purposes. Unless you have received written consent from Car Trawler to the contrary, you may only use the booking engine and its content for personal, non-commercial purposes. You do not have permission to modify copy, distribute, collate, transfer, reproduce or display any of the above for personal or business use. In particular, by proceeding to access this booking engine, you agree: Not to use the booking engine to make any speculative or false reservation; Not to use the booking engine to research suppliers or suppliers pricing; Not to use the name "CarTrawler" or any CarTrawler branding for commercial purposes without obtaining prior written permission from CarTrawler; and Not to reproduce material from this booking engine (Website's) for commercial purposes.
This booking engine is made available to users as it is and CarTrawler makes no warranties or representations that (i) this booking engine or the technology (servers etc.) making it available and supporting it will be without fault or defects or (ii) the information posted on this booking engine is free from infection by viruses or anything else with contaminating or destructive properties. CarTrawler accepts no liability for any infection or effects from harmful applications such as, but not limited to, viruses, Trojans, tampering, fraud or theft, error, technical failure, omissions, delay, unauthorised access or any event which corrupts the acceptable administration, communication and integrity of this booking engine.
HEADINGS AND CARTRAWLER
Read the complete documentation at cartrawler.com/booking-conditions/